Welcome to Take Control. Initiating a Take Control session allows our technical staff to take full control of your workstation to solve advanced support issues.
To activate a quick support session, you must first speak to a Williams Innovation technical support representative @ 737-228-1292 and have a current ticket number.
To allow the Williams Innovation technical support team access to your PC, you must run WISUPPORT. The program will run the Take Control tool but will not install anything and the file will delete after the support session is over.
By clicking the link to run Take Control you are agreeing to the following:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILLIAMS INNOVATION WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES.
YOU ARE ALSO AGREEING TO WILLIAMS INNOVATION SERVICE AND SUPPORT POLICES.
To initiate the remote support session:
- Download the Take Control Applet
- For Windows – Enter in the pin from your technician and click download
- For MAC click the MAC tab and click Download Applet
- For Linux click the LINUX tab and click Download Applet
- Run the Applet.
- On MAC and Linux you will put in your PIN after running the application
By using the quick support tool you agree to Williams Innovation’s disclaimers.