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Managed IT Services

Managed IT Services from Williams Innovation focuses on Proactive, as opposed to reactive, solutions, along with an unprecedented predictability. Enjoy a turnkey Managed IT Services solution designed to cover the specific service needs of your company with the response time every organization deserves. You and your staff can now focus on core job duties without interruption, while we work behind the scenes to ensure your daily technology hassles are completely eliminated. Working together to create a business technology roadmap, Williams Innovation’s Managed IT Services will guide you through the enhancement of your operations model for future growth and success.

Which tier is right for your business?

 

Success Tier

 

The Success Tier is modeled to offer peace of mind on a budget. We have put together a suite of tools that enable to you to monitor and protect your network infrastructure.

Innovated Monitoring and Alerting

Essential Monitoring

Infrastructure monitoring is essential to your business' success and productivity. We will deploy our monitoring agent all devices and set up alerting to an email of your choice. The agent will proactively monitor critical system information in real-time and alert you in the event of a problem.

Innovated Protection

Essential Protection

One of the most common reasons for failures or problems in computers is the lack of antivirus software, or expired antivirus software. It is an issue which is often overlooked and can have dire consequences. Williams Innovation will deploy our antivirus platform across your fleet and set up automatic updates for virus signatures.

Essential Backup and Recovery

Essential Backup and Recovery

Whether it’s a routine server crash or a site-wide disaster, unplanned downtime comes with serious consequences. We will set up a local backup and recovery solution for your server data with a once monthly replication to our datacenter. We can reduce risk and mitigate downtime by making sure your data is protected.

Our tools helps to ensure you have peace of mind by proactively monitoring and alerting you of problems that could cause major downtime, protecting your infrastructure against viruses and malware, and backing up your important data.

 

We understand sometimes there are still problems and you may need help. The Success Tier gives you access to our high quality support desk between the hours of 9am and 5pm Mon-Fri at a reduced hourly rate.

Innovation Tier

The Innovation Tier is a complete outsourcing of your IT infrastructure to Williams Innovation. We will monitor, manage, and maintain all aspects of your IT so you can get back to what matters most to you – your business.

Innovated Monitoring and Alerting

Innovated Monitoring and Alerting

Williams Innovation proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed Operations Center headquartered in Round Rock, TX. Our expert team works with you to locate and correct small issues before they become large problematic system failures. We monitor your infrastructure in order to reduce downtime and associated costs while increasing reliability and system performance.

Innovated Infrastructure Management

Innovated Infrastructure Management

Williams Innovation has automated server and computer maintenance tasks to keep your services and devices running smoothly while increasing their useful life. We’ll also keep your software and operating systems up to date to ensure optimal security and stability. Our state-of-the-art agent can automate certain IT functions allowing it to resolve problems you may not even know you had. The agent can also react to Partner tickets automatically and kick of certain tasks to facilitate faster resolution times.

Innovated Protection

Innovated Protection

Williams Innovation takes on the day-to-day defense of your infrastructure by maximizing your security technology investments through 24x7x365 managed security services; monitoring and managing your network security, including systems and data, from our 24x7x365 Security Operations Centers. By combining threat intelligence with event correlation, our service helps eliminate blind spots and provide visibility to what really matters. In addition, we give you total visibility and transparency of your environment and activities through the monthly reporting.

Innovated Disaster Recovery

Innovated Disaster Recovery

Whether it’s a routine server crash or a site-wide disaster, unplanned downtime comes with serious consequences. DRaaS can drastically reduce downtime from hours to minutes. Williams Innovation will work with you to customize a complete DR plan and then implement that plan with quarterly testing.

Innovated Vendor Management

Innovated Vendor Management

Williams Innovation will manage your vendors for you. We will act as the liaison between you and the vendor to make sure they are meeting their SLA's.

Executive Engineer

Executive Engineer

You will get a dedicated Executive Engineer who will work with your business to understand your strategic IT objectives. They will use that information to ensure that technology recommendations remain aligned with your financial institution's overall strategic objectives.

We utilize our tools to completely manage and maintain your network. We use our strict SLA guidelines to make sure that your infrastructure is running as smooth and reliable as possible.

 

We understand sometimes there are still problems and you may need help. The Innovation Tier gives you unlimited access to our high quality support desk between the hours of 7am and 7pm Mon-Fri.

 

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